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Customer Focus
To be a top player in the rubber processing and specialty chemical industry, customer centricity is all that matters. A diverse line of quality products, a network of facilities and committed manpower for manufacturing and distribution add value to Merchem’s customer centricity. 

Winning the trust of customers has always been a mission at Merchem. The vendor ratings given by the customers clearly endorse their faith in the company. Customer satisfaction is achieved as a result of the twin process which comprises of customer service and product quality. By closely interacting with customers and identifying their requirements, Merchem develops new products that are congruous to customers’ needs. And, this has indeed led to wider customer acceptance and continuous expansion of the products spectra and capacities.  The company’s technical team undertakes various application researches to ensure higher customer satisfaction.

Merchem is committed to prompt, JIT deliveries and flexible order options to meet customers’ fluctuations in demand. Also, the company provides on time delivery, tracking of deliveries and quality after-sales service to ensure complete accountability to customers in all situations.

The range of chemicals continues to grow with increased customer demand and production capabilities. As Merchem forays into new domestic and international markets, the goodwill earned and the environment friendly attitude will accentuate growth in a dynamic world. The product range includes different forms like powders, pellets, pastilles with controlled particle size, density and surface area. The products in pellets/pastilles/powder forms are available in paper bags and liquid forms in HDPE barrels.


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